New Era Direct at Scottish Fibres Information

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About Us New Era Direct at Scottish Fibres are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
New Era Direct at Scottish Fibres
23 Damhead Lothianburn Edinburgh EH10 7EA United Kingdom
Phone: 0131 445 3899
Fax: 0131 445 3899
Email: enquiries@neweradirect.co.uk
GB553716926

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Goods will be sent by Royal Mail/ Royal Mail Parcels or another approved carrier. For non-UK orders goods will be sent by air unless specific alternative arrangements are made between Scottish Fibres and the customer.

UK customers should notify Scottish Fibres of the non-arrival of goods within 10 days of the order placed.
Overseas customers should notify Scottish Fibres of the non-arrival of goods within 28 days of the order placed.

Delivery Schedule We will normally despatch your order within 48 hours. Delivery of your order should be made to you in four business days ( UK mainland only) . International orders are generally received in under 14 days.

Overseas shipping will be by air unless specific alternative arrangements are made between Scottish Fibres and the customer.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait, receive a part order or an alternative item.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> Subject to conditions under our Returns Policy.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 445 3899 (International +44 0131 445 3899) or fax us on 0131 445 3899 or write to us at 23 Damhead Lothianburn Edinburgh EH10 7EA United Kingdom

Privacy Policy New Era Direct at Scottish Fibres do not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Scottish Fibres must be contacted prior to the return of all/any goods.

Goods which are found to be defective on delivery must be notified to Scottish Fibres immediately. Customers will be instructed on return procedures and defective goods will be replaced by Scottish Fibres. Carriage will be paid/refunded by Scottish Fibres. Replacements and refunds will be made providing the goods returned are the subject of a manufacturing defect or have been damaged in transit. Refunds and replacements will not be made on goods which have been damaged by the customer whether by accident or incorrect usage.

Goods sent in error will be replaced or refunded by Scottish Fibres providing the original goods are returned intact and in good condition. Carriage will be paid/refunded by Scottish Fibres.

Goods ordered in error by the customer will be replaced at the discretion of Scottish Fibres and in any event will only be replaced if the original goods are returned in a saleable condition and with all original packaging. The customer will be responsible for all carriage charges and Scottish Fibres reserve the right to make a rehandling charge of £5 or 20% of the retail value of the goods, whichever is the lower. Special items which have been specifically ordered from a manufacturer/manufacturer's agent for a customer will only be replaced or refunded if either another customer can be found prior to the authorised return of the goods or if the supplier agrees to the return of the item to them. In this case any additional penalties/charges incurred by Scottish Fibres will be passed on to the customer.

The above does not affect your statutary rights.

All dealings with Scottish Fibres are subject to Scottish Law only.

Remittance Terms Unless otherwise agreed in advance all goods must be paid for in full prior to despatch.

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